TRUST AND COMPLIANCE
We built Handraise assuming the Spam Act and the Privacy Act would be checked, not assumed. So we designed for them first.
Compliance is product engineering, not a policy PDF. Every claim on this page maps to a real product control.
What we never do
Each of these is enforced in product, not just stated in policy.
We don't buy, rent or import contact lists - and our Acceptable Use Policy bans our customers from doing it too.
We don't scrape emails that were never published in a business context.
We don't hide who sent an email or fake a reply-to.
We don't target outside Australia by default.
We honour an unsubscribe immediately - not within 10 business days.
Human review, explained mechanically
Every video that leaves Handraise is watched by a person before it goes out. That person checks three things: the video (is it the right prospect, does it render properly, is the tone appropriate), the copy (is it accurate, does it identify the sender, does it include a working unsubscribe), and the compliance basis (is there a recorded reason to believe this prospect is a legitimate business contact).
The reviewer is named on this page and on every artefact they approve. If you are a Handraise customer, your dashboard shows who reviewed each send, and when. (The per-send review receipt is being built in the product now.)
Where the data comes from
Full data-provenance statement is with our solicitor for review.
Read the Privacy PolicyHow we handle your prospects' data
Handraise handles personal information about people who never gave it to us directly - the prospects our customers contact through the platform. The lawful basis for this is the legitimate commercial interest in contacting a business about its services, using business contact information compiled from public registers.
If you received an email from a Handraise customer and want to see what data is held about you, correct it, or have it removed, use the unsubscribe link in the email or contact us directly. These rights are not theoretical - we operate a working DSAR (Data Subject Access Request) process.
Full Privacy PolicyWho's actually behind this
Handraise is built and operated by Banja Labs, a trading name of AJBERRI PTY LIMITED (ABN 15 146 964 203). The company is run by Alex Berriman and Jack Willis-Craig - real people with checkable backgrounds. The person who reviews your sends is named here and on every artefact they approve.
What happens if a customer misuses it
The rules bind our customers too. Imported or purchased lists are banned in the contract, and we suspend accounts that break it. This cuts both ways: recipients can trust the platform polices misuse, and customers can trust the posture is real.
Frequently asked questions
Is this legal in Australia?
Yes. Handraise is designed for Australian outbound requirements from the ground up. Every send has a working unsubscribe and a person who signed off on it. We check the Spam Act rules so you do not have to. Legal documents are being solicitor-reviewed and will be published here when ready.What's the Spam Act and does this comply?
The Spam Act 2003 governs commercial email sent from or to Australia. It requires every message to identify the sender, include a functional unsubscribe, and not be sent to addresses harvested from websites or purchased lists. Handraise is engineered to meet these requirements at every step.Do you sell contact data to anyone?
No. We do not sell, rent, or share contact data. The data we use for targeting comes from Boosta, an Australian business database we built. Our customers prospect from it; they do not own or export the underlying database.What if someone I email complains?
We handle it. If a recipient marks a message as spam or asks to be removed, the suppression is immediate and applies across every campaign you run on Handraise. Your account is not penalised for legitimate complaints within normal volume.Can I target outside Australia?
Not by default. Targeting defaults to AU-based businesses. Targeting outside Australia requires explicit action, and you are responsible for complying with that destination country's rules. We recommend targeting AU only while the platform is new.